New Chatsford teapots are fully guaranteed for a period of 30 (thirty) days from the date of receipt.
This warranty even covers accidental
breakage, except as noted below. If you are unhappy with the quality of the teapot, the way it pours, or even the color, simply call
Upton Tea Imports at (800) 234-8327 for a return authorization number and return the teapot or defective component to us by the carrier of
your choice, with the return authorization number on the outside of the package. We will replace the teapot, credit your account, or issue a refund.
THIS WARRANTY IS VOID FOR TEAPOTS HEATED IN A MICROWAVE OVEN OR PLACED DIRECTLY ON A STOVE OR HOTPLATE.
This warranty applies only to teapots purchased at regular prices and directly from Upton Tea Imports.
"Upton Tea Imports was founded in 1989 with the objective of providing the North American tea drinker with
the finest teas available. We purchase teas from reputable brokers and estates worldwide, dealing only with
sources who are capable of providing top quality teas. We sell directly to the consumer, thus ensuring the
freshest product and fairest pricing."