We ship packages via USPS Priority Mail or UPS Ground based on the weight and value of the order. Our standard shipping charge is $4.60 for any size or value retail package. Orders being shipped to Hawaii or Alaska must be shipped via Priority Mail. If you require either UPS Ground or Priority Mail for your order, you may indicate this during checkout. Please note that additional shipping charges will apply. UPS 3-Day Select, UPS Second Day Air, and UPS Next Day Air are available for an additional cost.
Note: Sometimes, we will ship an order via USPS First Class Mail rather than Priority Mail. The time in transit will be the same as if it were Priority, and this is merely because of minimum weight restrictions on Priority Mail packages.
How long will my package take to arrive? In general, orders placed on regular business days will be processed and shipped within 24 hours. We are closed during weekends and major holidays, during which no orders are processed or shipped. Packages that are shipped via an express method will be processed and shipped the same day if they are finalized before 1:00pm Eastern Standard Time. Every package is shipped from our warehouse in Holliston, MA (USA); generally, the farther away you are, the longer your package will take to arrive after it is shipped. Orders that are shipped USPS Priority Mail should be received within 4 business days no matter where it is being shipped. UPS Ground packages will take longer when going to the west coast and might take as many as 7 business days to arrive.
Please contact us if your package has not arrived by the 10th business day. We will reship if there is an error with one of our carriers.
More about our shipping costs. Most of our available shipping methods have flat-rate costs; that is, no matter the size or the value of your order, the cost to ship will be the same. (We do not have a minimum order amount, even for international shipments!)
For some shipping methods, however, we calculate your shipping cost based on the total weight of the package and how far the package must travel. In these circumstances, we attempt to quote the exact amount required to ship the package to your location. Wholesale packages may require an additional handling charge in addition to shipping.
"Upton Tea Imports was founded in 1989 with the objective of providing the North American tea drinker with
the finest teas available. We purchase teas from reputable brokers and estates worldwide, dealing only with
sources who are capable of providing top quality teas. We sell directly to the consumer, thus ensuring the
freshest product and fairest pricing."