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"Our return policies."
     Your satisfaction is our #1 priority. All of our teas and accessories come with a customer satisfaction guarantee. Our teapots are also covered by a specific no-fault 30-day warranty. Please read the following for details.

  To contact Upton Tea Imports for a return authorization, Email or call (800)234-8327.

All returns should be carefully wrapped and returned with the original packaging and packing slip. After obtaining a return authorization number, send returns to the following address:

   Upton Tea Imports
   Returns Department
   100 Jeffrey Ave #1
   Holliston, MA 01746

Place the return authorization number on the outside of your package.

  Overall Satisfaction Guarantee
   If you are not pleased with a tea for any reason, just let us know within 2 weeks of receiving your order. If we made a mistake, we will correct the problem immediately. If the tea is not what you expected, you may return the unused portion within two weeks, and we will apply a credit toward your next order or issue a refund. The credit or refund value will be based on the value of the returned portion. Return shipping expenses will be reimbursed if we made a mistake in filling your order and product return has been requested by our staff.

Teapot Warranty
   Every teapot purchased from Upton Tea Imports comes with a 30 day no-fault warranty. This warranty even covers accidental breakage, except as noted below. If you are unhappy with the quality of the teapot, the way it pours, or even the color, simply call Upton Tea Imports for a return authorization number (or email us) and return the teapot or defective component to us by the carrier of your choice. We will replace the teapot, credit your account, or issue a refund. Return shipping costs are reimbursed if the mistake is ours and we request a return of the wrong/defective unit. This warranty is void for teapots placed directly on a stove or hotplate.

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"Upton Tea Imports was founded in 1989 with the objective of providing the North American tea drinker with the finest teas available. We purchase teas from reputable brokers and estates worldwide, dealing only with sources who are capable of providing top quality teas. We sell directly to the consumer, thus ensuring the freshest product and fairest pricing."